Support
Answers to common questions. Every section of the app also has its own user guide at the top: tap it to open.
I don't hear the voice or sounds
- Check the ring/silent switch on the side of your iPhone isn't on silent (orange showing).
- Turn up the volume with the buttons on the side.
- In Timer Studio, scroll to the Voice box, check the Volume slider and press Test voice.
How do I get a more natural-sounding voice?
On iPhone or iPad, go to Settings → Accessibility → Spoken Content → Voices → English, choose a voice marked Premium or Enhanced (for example Serena or Daniel) and download it. Then close and reopen Timer Studio and pick it in the Voice box. Voices marked ★ sound the most natural.
I don't get an alert when my phone is locked
Timer Studio needs permission to send notifications. Go to Settings → Notifications → Timer Studio and turn on Allow Notifications. Also check that Focus or Do Not Disturb isn't blocking alerts.
How do I unlock Promo Screen?
Open the Advertising or Message section, or ⚙ Settings, and tap ⭐ Unlock Promo Screen. It's a one-off payment, not a subscription. Before you buy, you can try everything with a small "Promo Screen · try mode" label on screen.
I bought Promo Screen but it's locked on my new phone
Open ⚙ Settings in Timer Studio and tap Restore purchase. Make sure you're signed in with the same Apple ID you used to buy it.
How do I show Timer Studio on a TV?
iPhone / iPad: open Control Centre (swipe down from the top-right corner), tap Screen Mirroring and choose your Apple TV or AirPlay-compatible TV. Then use the big display or full-screen button in Timer Studio.
The screen keeps turning off
Timer Studio keeps the screen on while a timer is running or a full-screen display is showing. If it still dims, check Settings → Display & Brightness → Auto-Lock and that Low Power Mode is off.
How do I get a refund?
Purchases are handled by Apple. Go to reportaproblem.apple.com, sign in with your Apple ID and choose the purchase.
Still stuck, found a bug or have an idea? Email us and we'll reply as soon as we can.
support@timerstudio.co.ukIt helps to tell us your device (e.g. iPhone 15) and what you were doing when the problem happened.